Message to Our Patients

At Coastal Healthcare, we are keeping up to date on all updates pertaining to the Coronavirus (COVID-19).  We are taking every precaution we can and telephone screening all patients prior to their appointments to keep all of you, your family and our staff healthy and safe.

Due to concerns about the Coronavirus, we are asking all patients to stay at home if you are experiencing any symptoms or if you have been exposed to anyone who has tested positive for the virus.
Known symptoms include respiratory symptoms, fever, cough, and shortness of breath.  Please call the office to reschedule your appointment if any of this applies to you.

We are taking all necessary precautions to disinfect our treatment rooms and all common areas and hope that each of you will do what is necessary to maintain your health and safety.

While at your appointment, please minimize the number of surfaces you touch. (In the exam room, please only touch the exam table, the extra chair, and the clothing hooks if possible.)

If you would prefer a televisit (via your computer or smart phone), please contact the office prior to your visit and we will discuss this process.

Thank you

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Televisits: How To

Patient Portal Setup (Only needed if your portal is not set up yet)

• Provide your email address to your Physician’s staff to webenable you
• You will receive an email from Coastal Healthcare
• Open email and click on Portal Setup
• It will send a verification text to your cell phone or via voice
• Set up your Password (Upper case, Lower case and Special Characters (at least 7 characters)
• Read and accept the Terms and Policies
• You are now set up to use the Portal, which is one of two ways to perform a televisit

Televisit Via Patient Portal

• Call your Provider to schedule a televisit appointment
• Need:
  • Laptop or desktop with webcam
  • Make sure webcam and speakers are on
  • High speed internet (at least 3 mbps)
  • Privacy and a quiet setting
  • List of current medications, along with any refill requests
  • List of questions you want to ask
• 10 minutes prior to your appointment time, open Google Chrome browser and sign into the Patient Portal

Televisit Via Mobile Phone

• Call your Provider to schedule a televisit appointment
• Need:
  • Smart phone
  • Privacy and a quiet setting
  • List of current medications, along with any refill requests
  • List of questions you want to ask
  • Healow app – download from the App Store – unique practice ID for Coastal Healthcare
• 10 minutes prior to your appointment time, open the Healow app